1. If your doctor at P. D. Hinduja Hospital has advised hospitalization for medical care or surgery, kindly submit the details at the admissions counter located at IPD building ground floor, indicating your desired day for admission and your preferred room type.
2. In case you have been advised surgery, kindly get the date of surgery confirmed by the consultant since prior allotment of operation theatre will be required.
3. Due to high demand for surgeries at the hospital and our surgeon’s busy schedule, you would be required to pay a reservation deposit for confirming your surgery. Our admission department will guide you with further details.
4. You will receive a call from our admissions / billing department a day prior or on the date of the admission confirming your bed availability and the time. In case you don't receive a call, please call on 022 61746031 / 61746032 or +91 - 8879643893.
5. While all efforts will be made to give bed / class of your choice, this may not be always possible as it will depend on availability/discharges and medical status of previous occupant, which cannot be predicted.
6. Kindly bring the following for your stay
- The medicines you are currently consuming and all concerned Medical Reports and X-rays.
- A list of any known allergies and sensitivities.
- Your personal toiletries, if you wish and your slippers / footwear.
- It is advisable keep some cash for miscellaneous purposes in case of emergency.
7. Our Day care facility caters to patients undergoing procedures that do not require overnight stay at the hospital. For such cases you may contact 022 61746031 / 61746032 or +91 - 8879643893.
Suite
The tastefully designed luxurious suite with all amenities, designed to cater to the comfort of patients and attendants / relatives. A sofa-cum-bed for a relative, eight-course complimentary meals & 24*7 room service, are all just one phone call away. All entertainment and communication needs TV, Wi-Fi facility, and nurse call system also available.
Premium Deluxe
A spacious room lavishly furnished with amenities, for your and your attendant's utmost comfort. A homely luxurious experience, complete with a sofa cum bed for the extra guest, patient meals as per the dietician's approval, prompt 24x7 room service, two flat screen televisions with multiple channels, Wi-Fi facility, and nurse call system.
Deluxe
Aesthetically designed for a single patient, this exclusive room has essential amenities like a closet, attached bathroom, nurse call system, personal locker, and television with multiple channels. The deluxe room comes with a comfortable sofa couch, chair and writing desk, and patient meals as per the dietician's approval. This is lowest single room category.
Premium Twin room
Specifically designed to comfortably accommodate two patient beds, the twin sharing room ensures an optimal level of privacy. Each patient is served meals as per the dietician's approval. The room comprises an attached bathroom, individual closets, and nurse calling systems, personal lockers, direct dialing, two flat screen televisions, and a separate sofa couch for each of patient's relatives.
Twin room
This room comprises of fully air conditioned rooms with common attached bathroom along with telephone for internal use, nurse call at each patient's bedside and a wardrobe. The rooms are compact and comfortable with seating arrangement for each of the patient’s relative.
Short Stay
One patient in a cubicle with common bath & chair for patients relative.
All rooms are provided with Wifi connectivity.
Bed charges are calculated from 11: 00 am to 11:00 am irrespective of the time of admission. If the discharge is delayed beyond 11:00 am till 3:00 pm half day's bed charges will be charged for the day.
Please present copy of Pan Card / Aadhar Card of patient.
- After telephonic confirmation of bed, you can come to the hospital. You or your caretaker can proceed to the admissions counter, ground floor IPD building to complete the admission process.
- At the admission counter, please present the OT booking form or Doctors Note, HH No., and the reservation deposit receipt if any. You will need to make the payment for the balance deposit amount and sign the necessary admission / declaration forms.
- For corporate clients credit memo / letter with billing class or Identity Card for Emergency Admission needs to be shown for reference.
- We constantly strive to provide you a bed / room as per your needs as quickly as possible. However, sometimes you may face some delay in obtaining an allotment, due to reasons beyond our control, for which we regret any inconvenience caused.
- At the time of admission if you have not been allocated the bed of your billing choice (higher or lower), kindly give your request in writing to the Admission staff on duty.
- Payment Options:
- Deposits and Payments can be made in cash / via Bank Draft / credit / debit card or AMEX cards at the hospital. You may also make payments before coming to the hospital online at Link, OR via NEFT transfer, and carry the payment receipt/bank acknowledgement with UTR No.
- Demand Draft / Pay Order is to be made in favour of "National Health and Education Society". Cash Transaction Limit: Rs. 1,99,999/- for admission w.e.f. 01-April-2017.
- NEFT Bank Details: Axis Bank Account No : 921010011251900; Account Name: National Health & Education Society; IFSC Code: UTIB0000186.
- When you arrive at your room, our staff will guide you regarding room and the facilities available.
- In order to help us serve your better, please provide accurate and full information about your medical problems, past medical history, and medication taken, inform the doctor or nurse of any sudden changes in your condition and follow the treatment plan recommended by the doctor.
- We ensure complete confidentiality and privacy of your medical condition and treatment. Please go through patient rights and responsibilities document available with our staff.
- During your stay, your doctor may prescribe some additional tests, procedures or even surgery if necessary depending on your medical condition for your treatment. Since these may not have been planned during your admission, you may need to pay additional deposit.
- It is advisable for one relative to be present in the room or ward during your stay.
- The hospital kitchen is equipped to serve you well balanced vegetarian meals. Special diets, will be served as prescribed. Home food may be permitted on "medical grounds". Relative’s meals can be provided in the hospital at extra cost.
- For any assistance during your stay regarding housekeeping, toilets, ACs, lights , TV, meals etc. you may call 6060 or the numbers mentioned in the room from your room phone or contact the duty nurse.
- Package interim bill of the patient will be available at the billing counter.
- Non-Package interim bills will sent via SMS on your mobile number registered at the hospital giving your current accrued bill amount. Alternatively, you can download your interim bill from here. We would appreciate if you settle any outstanding amount within 24 hours. (Please note that admissions / security deposit is not adjusted against these charges).
- If you wish to change your room type (higher or lower) after admission, please give a written request to our staff. We will try our best to accommodate your request, subject to the availability of beds. However, all charges shall be billed for higher class retrospectively.
- You can appoint a private nurse during your stay. The nursing and customer care team will provide you with the contact details of the nursing bureau. Kindly note that additional charges are to be paid to the bureau directly.
- Every patient is issued one visitor pass regardless of the room type.
- Visiting hours are from 05:00 PM to 08:00 PM, Sunday to Saturday. A valid visitor pass is required.
- The Visitor's Pass is not Transferable. If anyone other than the person whose name is on the pass is found with it, authorities will confiscate the pass and impose a fine of Rs. 500.
- Children below 12 years are not permitted at patient areas or bed side due to safety reasons.
- Smoking tobacco and alcohol consumption is strictly prohibited in the hospital premises.
- Visitors who have experienced or are suffering from URTI (Fever, cough, sore throat, etc.) are discouraged from visiting the hospital.
We strictly prohibit outside food to ensure speedy recovery and wellness of the patients.
Non-veg meal is strictly prohibited inside the hospital premises. Flowers are strictly not allowed in the flowers.
- Videography and photography is strictly prohibited.
- Please be responsible for your own valuables. The hospital is not responsible for the loss of the same.
- Kindly maintain silence in the hospital premises at all times. Please co-operate with the security and the staff.
- Your discharge can be authorised by your treating doctor only.
- Our discharge requests are processed round the clock.
- Please bring all deposit receipts, and the balance payment for the final settlement of your bills before 10:30 AM to avoid half day’s bed charges which are levied after 11 AM till 03 PM.
- Please surrender the visitors pass at the Billing Department to prevent misuse or you will be charged Rs. 500/-
- The nurse will hand-over your summary report, pending reports slip and discharge medicines at the time of discharge.
- To book your appointments with your consultant as advised in your discharge summary, please Call 022 45108989 / 61548989 or book online at Link
- Pending reports can be collected from the centralized reports counter on the ground floor of the Hinduja (OPD building) between working days from 08 AM to 08 PM, Monday through Saturday, except public holidays.
Billing & Charges
- Schedule of Deposits and all charges are subject to change without prior notice.
- During the stay of the patient, if an additional deposit requested has not been cleared, the hospital reserves the right to transfer / discharge the patient on Administrative ground.
- Patients can be transferred to any other hospital / government hospital / nursing home in case of non-payment or any other administrative reason, or only if nursing care is required.
- If you have a mediclaim policy, you are required to approach the Company directly for reimbursement of your bills for which you will need (i) the final bill, (ii) the detailed bill, (iii) the discharge card, and (iv) indoor case papers. The final and detailed bill will be given by cashier on settlement of dues. The discharge card will be given by the ward nurse at the time of discharge and indoor case papers from the Medical Record Dept.- OPD building ground floor.
- Charges on casualty bill will be 1.25 times on all services, except for pharmacy and consumables, if the same is performed between 10:00 pm and 7:00 am.
- Emergency Charges (1.5 times) will be applicable on a surgery, if the same is performed between 8.00 pm and 7.00 am and on Sundays and Public Holidays.
- We accept "On Account Deposit" which can be utilized for inpatient & outpatient services.
- All patients for admission are requested to sign an undertaking for payment as per the hospital charges.
- There is no surcharge on the hospital bill, however all foreign nationals and NRIs will be levied 25% administrative charges on the gross bill.
- Our Mode of payment is in Indian Currency.
To help you encash your dollar or Travellers Cheque, provision has been made through the IndusInd Bank. For help contact Admission / Billing Counter.
Refunds
- The refund amount will be given by RTGS within 15 banking working days post complete settlement of the bill (for cashless receipt of payment from TPA / Insurance). The refund will be in the name of the patient only. For any other account, proof of relation between the patient and the account holder is needed with the patient's authorization.
- Refund, if any, will be credited to patient's bank account from our hospital's account named “National Health and Education Society". For any assistance you can mail [email protected]
Kindly Cooperate during your stay
- For safety reasons, please do not attempt to shift or repair any electrical item, touch the oxygen & suction pump equipment or change the setting of the thermostat knobs.
- To maintain the temperature in the rooms, do not open any windows as it affects the air conditioning.
- Our pharmacy provides all the medicines for inpatients. We do not permit medicines & consumables from outside. Please respect hospital and personal property.
- Sparing use of Mobile phones will be appreciated.
- For your safety and hygiene, it is mandatory to wear hospital clothes. The hospital has its in-house laundry where the clothes & linen are washed and sterilised.
- A hygienic environment is essential for your health, please help us to maintain proper hygiene and cleanliness in your room.
- Consumption of alcohol, smoking and chewing of tobacco is prohibited.
- We take pride in serving you. Giving tips is prohibited.
- The reports of all lab investigations can be sent to you by courier, on request.(Not applicable)
- To help us serve you better kindly spare your valuable time to fill up the feedback form, to enable us to serve you better.
Customer Care Department
For any assistance for any other query, please feel free to call Customer Care Department between 7 am to 10 pm on: Phone: 022-61746060 or +91 - 8879001656, or Email your request to [email protected].